Q: How does the Effervape pod work?
A: The closed-loop temperature control algorithm used by Effervape is created to provide the perfect amount of power to the Effervape pod. An industry-standard wick and nichrome coil system is used to heat the liquid.
Q: How long does a Effervape pod last?
A: The number of puffs per Effervape pod varies by individual usage.
Q: How should I store my Effervape pod? Do they expire?
A: While Effervape pod have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the Effervape pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
Q: What is in the e-liquid of a Effervape pod?
A: Building on years of research, Effervape produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.
Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt.
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Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.
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Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.
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Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.
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Effervape uses standard non-oil-based flavoring compounds used in foods.
Q: What's the best way to use a Effervape pod?
A: Effervape pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the Effervape pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your Effervape pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the Effervape pod as it clicks into place. If you're still having trouble, please contact the Effervape global care team.
Q: What do I do if my order is returned to the sender?
A: If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.
Q: What payment methods do you support?
A: We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to sales@effervape.com, we will reply to your email within 24hrs.
Q: What should I do if the online transaction prompts failure?
A: This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
Q: Under what circumstances will the Effervape online store cancel an order unilaterally?
A: We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
Ordered products exceed the purchase limit with the same account.
A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
Effervape determines that the purchase was made through improper means or finds evidence that order was not made legally.